In this section, we hear from librarians who have first-hand experience serving diverse populations, and how they identified and addressed a new point-of-service need. For example, the librarians at Denver Public Library (DPL) – Matt Bolen, Will Chan, Amanda Romero, Anne Kemmerling, and Edmund Ye Kiang – offer some insights into providing quality service to immigrant populations in “Escucha Mi Voz: Engaging Local People in Global Communities” by describing the development of dedicated Learning and Language programs at the six branches of DPL. While they highlight several of their “non-linear” programs, of particular note is Plaza, which provides both a space and a forum for patrons of all ages and backgrounds to come together to exchange ideas, information and resources.
Writing from Adelphi University, Amrita Madray’s “Non-western Students in Western Universities: Bridging the Plagiarism Divide” reminds us that differences in culture, customs language and religion, coupled with western expectations regarding research and academic writing, may present challenges for non-western students.
Beth Russell and Annette Smith, New York University, discuss the challenge of maintaining quality academic technology support to students, faculty and staff located on New York University’s branch campuses, as part of their Global Network University, in “Supporting NYU’s Worldwide Users: Academic Technology Services for the Global Network University.”